Ambulatory Operations Project Manager - Advance Practice

PRIMARY FUNCTION:

Under the direction of the Vice President for Advanced Practice this position facilitates operational improvements to the patient and employee experience focusing on the Advance Practice Provider workforce.

ESSENTIAL FUNCTIONS:

• Exercises standard project manager skills including monitoring timelines, resources, and available funding to ensure successful initiative outcomes.
• Collaborates with management, staff, and other stakeholders to identify training opportunities/gaps for new and existing employees; develop testing and evaluation procedures to ensure program effectiveness.

• Performs other duties as assigned.
• Interacts with co-workers, visitors, and other staff consistent with the core values of the University.

OTHER FUNCTIONS AND COMPETENCIES needed in addition to Essential Functions:

• Collects and analyzes data to assist in the development of strategies to improve operational performance, and increase patient satisfaction.
• Coordinates and facilitates access work flow meetings with departmental leadership, including creating agenda, preparation of materials, and follow up items to ensure meetings are productive.
• Monitors Client Tell reports and provide feedback to leadership and departmental representatives regarding daily and monthly statistics. Facilitates enhancements and changes to improve “no show” rates.
• Monitors ACD system for call abandonment statistics and report findings. Works closely with departments to improve call answering process.
• Communicates effectively with department/ practice leaders and project sponsors in order to ensure that all stakeholders continue to be engaged.
• Improves customer service quality results by studying, evaluation and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing change.
• Leads and/or assists with re-engineering efforts using best business practices.
• Leads and/or assists with the JUP Service Ambassador Program to include training programs center around standardization, service improvement and increase patient satisfaction.
• Provides internal consulting services to improve and or change operational workflows.
• Works closely with HR to assist with development and facilitation of training programs for JUP practices.

Bachelor’s degree in business administration, health services administration, or directly related discipline, or equivalent work experience.

Three to five years of progressively more responsible job experience in a multi-specialty group practice. Skill in planning and organizing with the ability to work independently under tight deadlines and handle multiple tasks simultaneously. Skill in exercising initiative, judgment, problem solving, and sound decision making. Skill in developing and maintaining effective relationships with medical and administrative staff. Strong project management skills. Demonstrated proficiency in creating documents in Visio, PowerPoint, Excel, and Word. Demonstrated ability to communicate effectively both verbally and in writing with providers, staff and administrations.

ADDITIONAL INFORMATION:

Utilizes PowerPoint, Visio, Excel, Word and other appropriate computer technology to develop professional group presentations that educate, motivate and provide data to assist organizational leaders in making decisions toward future strategic goals and initiatives.