Amazon Grocery Lead - Franconia, VA (Full Time)

• High school or equivalent diploma
• One of the following: 3+ years in a customer-facing environment, 1+ year at Amazon, or work experience at an Amazon Physical Store
• One of the following: 1+ year of floor leadership, 1+ year at Amazon, or work experience at an Amazon Physical Store

Pay starts at $16.50 per hour with benefits available.

About Us:
Join us as we launch a new Amazon grocery store in Franconia. We are passionate about creating a shopping experience that customers will love. If you are customer-obsessed, like learning new things, and want to contribute to end-to-end store operations for a new business, this is the place for you!

About You:
As a Lead, you will contribute to a vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You ensure that all operations in your area are occurring as expected. You have a strong attention to detail and are an expert in processes, identifying opportunities for improvement and communicating barriers to the manager. You are flexible while working in an ambiguous environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to delight our customers, and contribute to a strong team culture in the store.

What You Do:

• Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures
• Act as a floor leader for associate questions and customer escalations
• Support associate onboarding and provide ongoing process training as needed
• Contribute to continuous improvement by identifying and communicating barriers to success
• Work with a manager to maintain the high quality and safety standards
• Troubleshoot customer issues, modeling desired behavior for the team and escalating to a manager as needed
• Receive, stock, and replenish product
• Use systems to scan, process, and count inventory
• Operate point-of-sale (POS) systems and handle cash
• Maintain cleanliness of the work environment
• Perform additional duties as assigned
• Must be able to work flexible hours including nights, weekends and holidays
• You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation
• Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

• Demonstrated positive work attitude
• Interest in learning new skills and contributing to many different zones within the store
• Strong communication and customer service skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us.