Air Logistics Customer Care Specialist

If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.Your RoleThe Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.Your Responsibilities

• Impeccable customer service
• Coordination of all aspects of the export process (including, but not limited to, billing,
  rate quotation, approval of vendor invoices, etc.)
• Scheduling of pick-ups daily
• Responsible for rating shipments correctly per the SOP
• Mandatory daily correspondence with overseas offices
• Work closely with other departments to deliver high level of service to customers
• Perform other duties as assigned

Your Skills and Experiences

• Minimum education required: Highschool diploma or equivalent
• 2+ years of experience in Logistics Industry, preferred
• In depth knowledge of export procedures and great customer service experience
• Ability to be profit conscious
• Ability to work with demanding deadlines
• Excellent communication skills, both verbal and written
• Ability to work independently as well as part of a team
• Solid knowledge of domestic and international geography including countries, major cities
• Ability to establish priorities and accomplish multiple tasks, must be organized
• Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems
• Strong PC skills
• Proven analytical and problem solving skills
• Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter

Good Reasons to JoinWe offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment