Aftersales Executive

Job description

Full salary package is up to $60,000 per year which will be made up of base salary & bonus.

Redwood Outdoors is an exciting e-commerce company that specializes in home and garden products. We are seeking a tech-savvy, self-motivated individual to join our Customer Service team! If you love to connect with customers and make sure they’re having a great experience, then Redwood Outdoors is the place for you to start a rewarding career!

What You'll Do in the role:

• You will troubleshoot and resolve customer service inquiries while building a relationship with the customer.

• Provide service to customers seeking assistance with post-order issues such as assembly support, returns, replacements, and any other issues that may arise in the order fulfilment process.

• You will exceed customer satisfaction, efficiency metrics and issue resolution targets

• Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate

• Simultaneously navigate multiple software applications and technologies

• You will demonstrate conflict management skills and maintain professional composure

Who you are:

• 2 + Years Customer Service experience

• Strong problem solving skills with the ability to think quickly in a fast moving environment.

• Excellent communication and relationship building skills with customers
• Demonstrates a high level of initiative and thrives in a self directing environment

• College degree required /High School Diploma

• Passion for helping & working with others

• Strong written and verbal communication skills

• Comfortable learning/using software applications required for the role
• Operational experience is welcomed but not essential

Requirements for the role:

• Computer equipment needed. You must provide a workspace that is free from noise or distraction

• Ability to maintain the required internet speed of at least 25 Mbps(download) and 5 (upload) to support voice traffic and https web traffic using a hard-wired Ethernet internet connection (no WiFi)
• This role will be a hybrid of work from home and working in an office Monday- Friday

Job Types: Full-time, Contract

Pay: $60,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Remotely:

• Temporarily due to COVID-19