Admitting Representative (Monday-Friday 7:30am-3:30pm)

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Admitting Representative (Monday-Friday 7:30am-3:30pm).

In this role, the successful candidate accurately review, obtain and record all pertinent patient demographics and financial information, and provide and explain necessary information to patients, to facilitate their safe, efficient, and sensitive entry to care, in compliance with applicable standards, while ensuring accurate and through data are available for subsequent use and each patient encounter.

Job Responsibilities:

• ORGANIZATIONAL AWARENESS GOALS & OBJECTIVES, MISSION STRATEGIC THINKING
  Utilizes Medical Center & Patient Access standards, policies, & procedures to make, implement, & communicate decisions for areas of responsibility. Understands annual departmental goals & objectives, & coordinates efforts in assigned location to achieve these goals, ensuring that the goals & ongoing achievements & improvement plans are communicated, understood, & implemented by staff.
• STANDARDS & PLAN COMPLIANCE POLICIES PT EXPERIENCE PLANNING
  Ensures compliance with organizational, departmental, & relevant external policies, procedures, & standards, administered in a fair, accurate & consistent manner. Coordinates the delivery of a consistently excellent patient experience.
• MANAGE DAILY OPERATIONS SUPERVISE STAFF DISCIPLINE PARTNERS
  Coordinates the workflow and daily operations of a specific Registration area(s.) Ensures staff understands assignments, & how they fit within the department & organizations goals, objectives, & values. Defines the expected outcome & time of completion of tasks to the employee. Assures that all employees are aware of their responsibilities & that there is a clear standard of performance. Provides on call support for staff as needed. In absence of manager, acts on his/her behalf in all areas of operation and interpersonal issues. Demonstrates good judgment by conducting each aspect of supervision & oversight in a fair, firm, consistent, & objective manner. Initiates progressive discipline under the guidance of the manager & department leadership, in coordination as needed with Employee Relations.
• QUALITY OUTCOMES & PROCESSES DATA KPIs PROCESS IMPROVEMENT
  Conducts quality audits regularly, collecting data, &, as applicable, counseling staff based on the results as needed to improve performance. Ensure that documentation created & completed by Patient Access staff are audited regularly for completeness & accuracy. Uses audit results and data from all possible sources to measure and improve the quality of services, ensuring that the data are collected & analyzed regularly. Suggests & implements improvements in the productivity, efficiency, & effectiveness of work unit. Works closely with manager to improve operations; makes and implements recommendations to improve operations.
• RESOURCES EFFICIENCY SUPPLIES PAYROLL COST CONTROL
  Ensures supplies are used effectively & efficiently. Interviews prospective employees & recommends staff hiring & promotions. Participates in cost control activities by seeking & suggesting effective methods of delivering services & maintains an awareness of the cost impact of decisions & actions. Maintains all employee records (including posted schedules, timekeeping records, & attendance). Prepares & assures the accuracy of weekly payroll data, & submits in a timely fashion.
• STAFFING PLANNING SCHEDULING ATTENDANCE HIRING & VACANCIES
  For all shifts & registration areas under this supervisors responsibility, implements plan for assignment of work, & adapts plan as needed, assigning responsibilities & managing schedules. Monitors the work to ensure assigned staff can accomplish expected outcomes in a safe, timely & effective manner, following established procedures, providing an excellent patient experience. Arranges work schedules to remain within budget & authorized expenditures. Monitors records to ascertain possible problems in absenteeism or productivity. Communicates these in a timely manner to involved employees & management. Ensures department equipment & inventory in assigned work areas is secure, well maintained & effective for required tasks.
• STAFF DEVELOPMENT ORIENT TRAIN WORK ENVIRONMENT
  Orients, trains & continually develops staff to ensure optimal performance & job satisfaction. Implements programs to improve & continually develop staff skills. Offers staff timely & effective guidance for improving efficiency, accuracy, customer service, & related aspects of performance. Trains staff members effectively & maintains detailed records of performance & training status. Ensures an environment for growth & opportunities for staff. Maintains an open door policy & is easily accessible & approachable. Promotes a strong productive team environment; is a role model; creates a team climate characterized by honesty, trust and open communication.
• PERFORMANCE EVALUATION
  Conducts periodic & annual performance reviews constructively in accordance with personnel & departmental guidelines & procedures.
• JUDGMENT & DECISION MAKING TIME MGMT CHANGE MGMT RECORDS KNOWLEDGE
  Demonstrates effective critical thinking, problem solving & decision making skills. Makes timely & well-considered decisions based on gathering & analyzing the most suitable available data, Maintains current knowledge of registration/intake processes, systems, regulatory & payer issues. Uses independent judgment & initiative to identify & resolve issues. Performs special projects as assigned. Prepares timely reports & maintains statistical records.
• COMMUNICATION &TEAMWORK CUSTOMER SERVICE
  Communicates verbally & in writing in an effective, clear, concise, & collegial manner. Forms partnerships through consensus; Serves as a coach, mentor, team builder & facilitator. Shows a flexible work style, remaining tactful, poised, & patient under stress. Responds appropriately & effectively to changing conditions in the work, regulatory, clinical & financial environment in a timely way. Cooperates & communicates effectively & harmoniously with supervisors, physicians, colleagues, patients, families, & the public in a courteous & professional manner.

Minimum Qualifications:
To qualify you must have a HS Diploma or equivalent. Minimum 1 -2 years of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience. Verbal & reading skills, basic arithmetic skills; basic familiarity with computers; good interpersonal skills.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.