Administrative Support & TMS Coordinator

• Working with nursing and patient access services to schedule patients for Transcranial Magnetic Stimulation (TMS) , SPRAVATO (esketamine) consults or outpatient visits and initiate treatment with provided.

Ability to answer patient/client questions and concerns regarding Transcranial Magnetic Stimulation (TMS) or SPRAVATO; communicate with patient to establish patient is viable candidate for various types of treatment.
Process referrals received for Transcranial Magnetic Stimulation from NeuroStar database as well as from internal and external sources
Contact patients on nursing and/or outpatient clinic schedule for prior screening for such items as COVID, Quality Measures, etc.
Ability to verify insurance benefits to include obtaining prior authorizations and/or approvals from insurance companies and file appeals when applicable.
Review financial obligations with patient to include co-pay, co-insurance, medication cost and payment plans.
Assist with inventory, maintenance of equipment; preparation of educational materials to for patients; assist nursing in maintenance of emergency procedures and education
Prepare and coordinate TMS and SPRAVATO trainings; marketing strategies with providers; assist in organization of various mental health public awareness events
The public contact portion of this position is extremely important to the reputation and financial viability of ECU Physicians. Inaccurate documentation will ultimately affect reimbursements. A poor presentation during the face to face or telephone interaction may deter a patient from seeking their health care at ECU Physicians.

Minimum Education/ExperienceHigh school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulationN/A
Preferred Experience, Skills, Training/EducationTranscranial Magnetic Simulation (TMS) certification (moved from license or certification required by department field)
Previous experience in a behavioral health care setting working with adults and children.
At least one year experience working with Transcranial Magnetic Stimulation (TMS) and SPRAVATO.

License or Certification required by the DepartmentN/A
Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date 11/17/2021
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 11/24/2021
Open Until Filled No
Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/45764
Alternate optionIf no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EOEEast Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.
Eligibility for EmploymentFinal candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Office of Human Resources Contact InformationIf you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.