Administrative Support Specialist

FYI – For Your Information, Inc. is one of the fastest growing and most successful woman-owned Federal contractors in the country. We have won awards for being a Great Place to Work and continue to make ground-breaking advancements. We focus on career development and promotion – people are the core of everything we do. If you are looking for a career and not just a job, you're in the right place!

FYI – For Your Information, Inc., is a Woman-Owned Small Business GSA schedule vendor that is a premier provider of Human Capital, Training, and Information Technology services.

FYI attributes this capacity to deliver quality services to many factors, including FYI's in-house recruiters, senior HR professionals, corporate administrative staff, and agile, committed management resources. FYI's focus on the national, regional and local requirements of its customers, and a corporate organizational structure with sufficient depth of skills and authority to deploy and manage scalable teams, allows FYI to be responsive to the real-time needs of our Federal clients.

FYI's Benefits/Incentives: What is in it for you?

• Opportunity to work remotely (per contract requirements).
• A knowledgeable, high-achieving, experienced, and fun team.
• A diverse work atmosphere.
• The chance to be part of a rapidly growing company and the next success story.
• Team building and innovation.
• A competitive base salary with a loaded benefits package plus 401K.
• Personal computer device allowance.
• Pet Insurance.

We are looking for an experienced and technical Administrative Support Specialist to do the following tasks:

• Support staffing by initiating recruitment actions
• Create new hire records
• Respond to ServiceNow helpdesk inquiries
• Triage ServiceNow helpdesk inquiries
  • Route cases to appropriate branch
  • Utilize SharePoint reference/guides to form responses/routing/etc.
  • Provide status updates to job applicants
    • Consists of copy/pasting case notes in response or advising applicant about whether a certificate has been issued or not.
    • More complex HR questions are routed to Staffing

• Reports to Updates
  • Update employee's manager in the EHCM system when requested
• Help maintain documents on SharePoint when requested
• Answer incoming phone calls

Qualifications:

• Experience with ServiceNow
• Experience with Enterprise HR Personnel or similar Federal HRIS
• Experience supporting a Federal HR Staffing, Recruitment and Operations Team

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.