Administrative Support, Customer Service (Lebanon NH)

Effective Wednesday, December 8, 2021, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

As a Customer Service Support Administrative Assistant you will support the daily administrative requirements of the Field Service Engineers (Philips and hospital employed) to ensure the successful operations for our multivendor contract customers. You will work closely with the service organization and the Dartmouth Hitchcock biomedical maintenance team.

This includes; transcription of data between service management software between Philips and Dartmouth, part administration, and daily service status reporting. You will also maintain reports for the Philips District Service Manager (DSM) detailing account(s) status, verify vendor invoices for accuracy; as well as work with the Philips accounting team to resolve discrepancies. Additionally, you will communicate with hospital’s Biomed Technicians and Field Service Engineers on existing request status, open/close service work orders and any additional special requests. Attend conference calls when requested.

You are responsible for

• Parts ordering/return material requests

• Transcription of Service Records between data management software

• Purchase Service requests

• Service Case and Work Order creation

• Scheduling and dispatching scheduled and unscheduled service events

• Field Service Report (FSR) verification

• Lifecycle Solutions quotes and orders

• Vendor billing assistance and auditing

• Identifying and escalating customer problems

You are a part of

The Philips Field Service Organization that supports multiple hospitals throughout the New England Region.

To succeed in this role, you’ll need a customer-first attitude and the following

• High School diploma required; Associate degree or higher degree preferred

• 3+ years’ experience working with technical teams or service departments

• Working knowledge of Servicemax, Salesforce, and Health Information Management Systems

• Experience with Microsoft Office Suite (word, excel, power point, outlook)

• Ability to prioritize workload

• Ability to multitask

• Good communication skills (verbal and written)

In return, we offer you

Be an integral part of the backend process that ensures everything runs smoothly, so are biomed technicians can execute and deliver time critical repairs for our Philips’ customers.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Lebanon NH.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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