Administrative Customer Care Representative

Responsibilities:

• The Customer Care/Inside Sales position will oversee multiple projects simultaneously.
• They are responsible for working with the sales team on customer acquisition and ensuring the best customer experience before, during, and after jobs are completed; this includes increasing sales, generating leads for the Sales Department and following up on leads.
• The ideal candidate is a professional, fast-paced individual, a go-getter and great communicator who thrives in providing the best experience to customers.
• Previous inside sales and customer service experience is strongly preferred.
• No previous experience in the roofing field is required!

Requirements:

• Increases sales by developing product knowledge and explaining proposals to customers over the phone or via remote presentations.
• As part of a team, creates the best environment to close as many deals as possible with integrity.
• Coordinates communications, including answering incoming calls, responding to emails and interfacing with clients via email and other applications.
• Keeps log of all leads in cloud based applications, CRM and sales books;
• Helps homeowner get what they deserve, the best.
• Uphold a strict level of confidentiality, professionalism and ethics.
• Schedules appointment between the customer and Project Manager and updates the calendar of assigned Project Managers
• Assist project manager with requests/needs while they are in the field
• Helps customers before during and after projects are completed
• Coordinates contract changes with the Estimating Department when needed.

Job Type: Full-time

Pay: $34,386.00 - $108,897.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19