Administrative Coordinator I - R-142

POSITION OVERVIEW

Consumer Direct Care Network is seeking an Administrative Coordinator I to work in our office located Albuquerque. The Administrative Coordinator will be providing administrative assistance with our Electronic Visit Verification (EVV) department of our Personal Care Services (PCS) program as well as back office administrative tasks. The schedule for this position is scheduled to work Monday through Friday.

In the Consumer Direct Care Network our employees are committed, dependable, professional and accountable. We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities, we support. Come join our team and be a part of a rewarding career helping others!

WHAT YOU WILL DO
Make an average of 20-30 outbound calls per day to members/clients regarding inconsistent information collected in the system
Respond to inbound calls from members and attendant to answer questions and resolve issues
Answer inbound calls and route to appropriate staff
Work heavily with Service Coordinators and Program Staff to inform and educate members and caregivers
Assist with members and attendant to understand, resolve, and escalate as needed phone and application clock in and out issues
Assist member and attendant walk-ins with troubleshooting and resolving clock in and out issues
Respond to and prepare reports as needed
Assisting in back office administrative tasks such as filing, scanning to electronic files, covering front desk breaks
All other duties as assigned

QUALIFICATIONS

High School diploma or equivalent
Customer Service experience preferred
Word, Excel, Outlook proficient
Multi-tasking
Bilingual English/Navajo speaking required

Job Type: Full-time

Pay: $10.00 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Language:

• Navajo (Required)

License/Certification:

• Driver's License (Required)