Administrative Assistant/Receptionist

We provide licensed, trained, and experienced healthcare providers in the comfort of your home or place of residence. Our goal is to keep our clients independent while remaining safe and secure in their familiar home environment.

We are located in Plano Texas and seeking an experienced Receptionist / Administrative Assistant.

Job Responsibilities and Roles

• Answers incoming calls and retrieves phone mail requests and facsimile requests for authorization
• Running errands, to post office, office depot etc.
• Obtains information required to complete or initiate the pre-certification process
• Obtains and codes diagnosis and planned procedure(s)
• Performs data entry of new requests for authorization of services
• Assists with returning calls, providing accurate responses to providers and members
• Prepares Utilization Management letters and memos as requested
• Researches returned mail for current addresses
• Participates in monitors and gives feedback to the Internal Quality Committee
• Acts as liaison for customer service and other outside entities as required
• Collaborates with other departments within the organization.
• Utilizes network system to identify network providers
• Identifies areas of potential improvement in work flow
• Collaborates with other departments and serves as a liaison to improve communication and customer service
• Order Management
• PHC payroll and HR duties.
• Monitor and analyze Quality Improvement issues and direct field staff in regards to agency policy and procedures.
• Medical Record Filing
• Create new users and assign roles in Kinnser
• Physician NPI/Contact Information Verification and Tracking
• Administrative duties
• Other duties as assigned

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• administrative: 3 years (Preferred)
• Customer Service: 3 years (Preferred)
• home health: 3 years (Preferred)

Typical start time:

• 8AM

Typical end time:

• 5PM

Company's website:

• www.lucenthomehealth.com

Work Remotely:

• No