Administrative Assistant/Operations

General Assistant/Operations

Description

LifeScan Labs of Illinois is located in Skokie, IL and has been a leader in providing reliable laboratory services for Northern Illinois for over 20 years. We are a laboratory specializing in medical diagnostic testing for physicians and long-term care facilities. Lifescan Labs of Illinois, LLC is looking for a General Assistant/Internal Customer Service Rep that will serve an integral role in our Operations department.

Responsibilities:

• Acts as the primary point of contact for Lifescan’s Internal Operation’s department.

• Interact with internal groups to aide in resolution of issues and inquiries.

• Develop and maintain strong technical knowledge of all systems/applications required to effectively service clients.

• Assist with COVID-19 project coordination (including but not limited to: updating client rosters, printing labels, creating supply kits, and addressing same day concerns, issues and needs.

• Other duties as assigned by the Director of Operations, Customer Service Manager, and/or Chief of Operations.

Successful candidates will have:

• High School Diploma/G.E.D required, plus previous administrative and customer service experience preferred.

• Excellent written and verbal communication skills.

• Ability to present ideas and communicate information in a user-friendly language and manner.

• Exceptional customer service orientation.

• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

• Ability to work with variety of office machines i.e., copiers, desk phones, smart phones, scanners, etc.,

• Must be flexible and able to multi-task.

• Strong organizational skills and attention to detail

• Proficiency in Microsoft Office Suite

• Mobility to travel to other sites is required.

Schedule

• Full-Time

• Monday – Friday 9:00 AM - 5:30 PM