Administrative Assistant III (Neurosurgery Spine Program)

This will be a full time 100% career position in the Department of Neurosurgery, Spine Program. The Administrative Assistant will act in a diversified position within the Department of Neurosurgery in the David Geffen School of Medicine. You will work as an assistant in an administrative setting. Duties include but are not limited to: coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include but are not limited to: answering, triaging and responding to patient phone calls, scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, and enter referrals and orders. Additional responsibilities include assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, process requests for medical records, process medication refill requests, organize and maintain a computer calendar system, and assist with processing disability and return-to-work forms and various letters at patient and provider’s request.

Required:

Comfortable with changing work flows

Demonstrated basic knowledge of physician office policies and procedures

Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent

Skill in working independently and following through on assignments with minimal direction

Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system

Familiarity with physician office billing procedures

Ability to handle variable supervisors and be receptive to an unpredictable work schedule

Ability to schedule surgeries, coordinate scheduling and manage patient surgeries and all follow-up care

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.