Adjudicator

MMC is hiring a Adjudicator that lives in/near San Jose, CA

Start Date: 08/30
Pay Rate: 20.50/hr.
Contract Length: 12-24 months
100% Remote: Use Your Own Equipment – See Computer and Internet requirements below.

Job Description

Research and respond to written and telephone inquiries from customers regarding unemployment claim status, program requirements and procedures.
Make determinations on eligibility issues and complete written decisions to parties of interest following policy, legal precedents and state and federal law.
Review reports on unemployment insurance activity; identify and correct errors and conduct follow-up with appropriate parties as necessary.
Other duties as deemed appropriate.

Minimum Qualifications

Requires a high school diploma or GED
2-4 years of work experience performing administrative, customer or employment service duties.
These duties must include providing information and assistance to customers by receiving and processing information and assisting or directing customers in implementing and completing necessary steps to resolve issues or satisfy inquires. Related college-level coursework may be substituted for the four years of required work experience requirement on a year-for-year basis.

Preferred Qualifications

The preferred applicant will have experience with:

· Call Centers

· Claims Processing

· Eligibility Determinations and/or Unemployment Insurance Experience

· Drafting Written Decisions

· Strong Writing Skills

Requirements:

Bring Your Own Device (BYOD) Program - must be able to provide your own equipment and set-up your own workstation

Home internet

a. Minimum Requirement: 20 Mbps download speed; 5Mbps upload

b. Preferred: 25+ Mbps download speed; 10+ Mbps

c. Cat5e Ethernet cable connection preferred for stability and increased bandwidth

d. No mobile hotspots

Please google “speed test” for accurate results.

2. PC Processor (CPU)

a. Minimum: Intel i3, AMD Athlon Pro 200U, or equivalent

3. PC Memory

a. Minimum: RAM Memory: 4 GB of RAM

4. PC Hard Drive Storage

a. Minimum 64 GB HD, 30 GB free

5. PC/Operating System

a. Windows 10

b. Mac 10.15

6. Headset

a. Minimum Requirements

i. Connect to your PC via USB

ii. Have a built-in microphone of sufficient quality that callers are able to hear you clearly

iii. Have speakers sufficient that you are able to hear callers clearly

iv. Be approved by management during a training call to ensure that audio quality is

sufficient

v. Be able to pass the Genesys Diagnostic test ensuring the device has sufficient audio

quality to manage calls

b. Recommended:

i. Audio device can be worn by CSR comfortably for 40 hour work week

ii. Device has sufficient return policy to return if it does not meet requirements during the

training/testing period

7. Smartphone

a. Minimum Requirements: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login

Note: Background program and processes may affect the performance of a computer regardless of hardware/software/internet requirements being met. Equipment must be able to run all project programs/processes which primarily include AWS, VCC, and VMWare.

Job Type: Full-time

Pay: $20.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Call Center: 1 year (Preferred)
• Claims Processing: 1 year (Preferred)
• Eligibility Determinations: 1 year (Preferred)
• Drafting Written Decisions: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• Yes