Accounts Receivable Manager

Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as aBest Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more atwww.aramark.com or connect with us on Facebook and Twitter.

SUMMARY:

The Accounts Receivable Manager is responsible for the development of strategies in establishing a continuous improvement work environment and daily operational control for accounts receivable functions managed. Enforce organizational policies and procedures to ensure quality, high staff productivity, appropriate cost controls and effective operations. Ensures the day to day accounts receivable operation for Aramark Refreshment Services are managed at high efficiency levels and the growing team of collection and application experts is motivated to meet and exceed their goals. Accurate collections and applications, implementing best practice, and meeting all financial goals and objectives is a requirement for this role. In addition to overseeing the collections team for Aramark Refreshment Service business unit, this individual will oversee a group of Accounts Receivable Specialists that perform administrative accounts receivable functions supporting the operations.

KEY RESPONSIBILITIES:

• Responsible for overall collections financial performance (cash flow, DSO, bad debt, etc.) for ARS
• Develops and implements strategic initiatives to increase cash flow and reduce DSO
• Reviews team metrics to analyze trends and drives discovery projects to ensure established methods and practices are followed; implements remediation plans as needed
• Acts as Business Process Owner (BPO) for invoice to cash receivables functions, principles and practices to support ROI, productivity, and compliance
• Oversight of day-to-day process of the collections and applications function
• Monitor daily workload to ensure all items are worked and resolved in an accurate, timely fashion
• Maintains continuous communication with all departments and Market Center management team to assure priorities and shortfalls are addressed in a timely manner
• Create detailed workflow documentation of the processes and procedures
• Assist in creation of meaningful reporting for senior level management
• Ensure timely notification to appropriate management and departments of potential write-offs
• Provide direction, planning, leadership, supervision and overall management of the areas of responsibility
• Maintain and create quality measures, departmental standards and service level agreements
• Conduct assessment of job functions and purpose to ensure staff properly matched with their position
• Develop, implement & promote staff education opportunities that offer professional development and skill enhancement
• Responsible for maintaining department level SLAs
• Liaise with Corporate counsel and outside attorneys, trade organizations as needed
• Continually evaluates processes and procedures; coordinate change as needed
• Responsible for staffing and training of assigned functional area
• Evaluate associate performance and recommend annual merit compensation
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above

KNOWLEDGE, SKILLS & ABILITIES:

• Collections training development and delivery experience
• Experience with large transactional sets
• High level of organizational skills
• Strong communication skills
• Excellent written and verbal communication
• Strong attention to detail
• Analytical and problem solving skills
• Excellent interpersonal skills working with internal and external customers
• Ability to deal with customers in a friendly, courteous, timely and thorough manner
• Proficient in Microsoft Office Suite (Word and Excel)
• Proficient in use of Oracle Advanced Collection (preferred)
• The ability to prioritize workload and meet tight deadlines
• Ability to work independently as well as be part of a team

EDUCATION:

• A Bachelor's Degree in Accounting, Finance, or Business Management preferred
• A MBA or CPA certification is a plus
• Combination of work experience and education is accepted

EXPERIENCE:

• 6+ years in leadership/EE Management.
• 10+ years experience in Accounting or Finance.
• Experience managing collections process and collections workforce.
• Experience with functional commercial collections.