Accounts Receivable Manager

Position: Accounts Receivable Manager

Reports to: Client AR Director

Location: Irvine, CA

SUMMARY: As a member of the leadership group in FirstService Residential’s Client Accounting Department, the AR Manager ensures excellent service is delivered to internal and external clients. This position involves a mixture of detail-oriented process activity and leadership ability. The AR Manager will lead the AR team towards 100% accuracy and role model excellent problem solving and issue resolution skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Ensure all homeowner, board member, and community manager inquires regarding account status or transaction details are answered by the team within 24 hours. Personally handle all issues elevated to the Manager level. Use tact, creativity and follow-up skills to ensure all issues / questions / concerns are completely resolved.
• Quickly learn FirstService Residential’s accounting system (Jenark) and other proprietary tools and become an expert in their application.
• Accurately process recurring (assessments) and non-recurring (late fees, interest, violations, etc.) charges to all homeowner accounts.
• Ensure daily cash receipts and exceptions are process daily. Retrieve and process daily returned items. May delegate processing to AR Leads.
• Ensure assessment statement mailings are processed timely and accurately. This includes the assessment bill-up, reconciliation, coupon generation, transmission of billing data to outsourced statement and/or coupon production company and proofing data before it is mailed.
• Responsible for ensuring that all of the appropriate delinquency actions, as outlined in an association’s delinquency policy, are carried out by staff. Review delinquency reports prepared by staff monthly and ensure staff adhere to assigned due dates.
• Ensure all attorney payments are process and posted in a timely manner.
• Production of proposed delinquency policies on all new associations.
• Ensure generation and accuracy of monthly late fees for 15, 30, 16 and 20 day policies. May delegate processing to AR Leads.
• Responsible for processing, auditing and transmission of monthly reminder notices.
• Responsible for electronic storage of all AR documentation.
• Ensure Jenark and Connect unit and resident data stay in sync. Review exceptions on a monthly basis.
• Ensure timely set up of new owners in accounting software.
• Maintain AR procedure manual and ensure processes are kept current.
• Responsible to provide monthly counts via CARIA for statements and reminder notices for Corporate Accounting. As well as counts for ACH and E-statement items.
• Provide monthly reports to Corporate Accounting for late fee credits, reminder notice credits and Bankruptcies.
• Responsible for creating and distributing monthly deadline and phone schedule to AR Staff.
• Responsible for updating Jenark Building and RC File with approved delinquency policies, monitoring schedules, and update reporting codes.
• Review of delinquency documents on take over associations.
• Assume responsibility for performance or duties for sick or vacationing personnel, as necessary.
• Produce title searches as required.
• Responsible for review of terminated association items completed by staff when necessary (as listed on AR termination checklist).
• Responsible for ensuring AR manager tasks are handled on a timely basis for all terminated clients.
• Develop / train staff. Delegate appropriately.
• Responsible for reconciling all GL researched items on a monthly basis; address deficiencies where noted.
• Review staff payroll submissions.
• Timely for work and meetings. Other duties as assigned.
• Post monthly report of assigned DQ deadlines and report on any deadlines missed.
• Other duties assigned as necessary.

SUPERVISORY RESPONSIBILITIES - Accounts Receivable Staff

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in Microsoft Applications, especially Word, Excel and Outlook.
• 2+ years performance managing direct reports
• Excellent written and verbal communication skills.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree preferred, 4+ years accounting experience, at least one year in management

LANGUAGE SKILLS

Proficient in English, Bilingual Spanish helpful.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 25 lbs.

Must be able to sit for extended periods of time.

Must have finger dexterity for typing/using a keyboard.

Must be able to communicate effectively to work with staff and internal/external clients.

WORK ENVIRONMENT

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Based on business needs, hours over and above normal office hours will occur.

Consistent and regular attendance required.

About Us:

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What is your desired compensation?

Experience:

• Accounting: 2 years (Preferred)
• Supervising experience: 2 years (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place