Account Support Specialist

Responsibilities:

• Support sales to ensure client satisfaction
• Educate existing clients about unused product/service lines to generate account growth
• Communicate with clients at a senior level to resolve issues and inquiries
• Generate innovative ideas to support customers and boost brand awareness
• Use client feedback to improve customer experience
• Ensure brand consistency
• Stay up to date with product launches and provide support to clients and the sales team
• Maintain a deep understanding of customer needs and monitor their preferences.
• Resolve customer issues through the Business Development Representatives regarding procurement and service.
• Provide expertise when setting and adjusting pricing plans and discount rates.
• Provide advanced negotiation expertise.
• Provides Support to Business Development Representatives by assisting with:
  • CRM updating
  • Account Creation/Updating
  • Contract Submittals
  • Logistics Scheduling
  • Pricing, pricing reviews
  • Setting up and maintaining customer price files and formulas.
  • Submit supporting account forms and documentation
• Responsible for tracking of SEDD customer assets.
• Responsible for tracking of Wisconsin DNR Electronics Recycling Program weight and reporting.

Requirements

• Proven work experience as an Account Support Specialist
• Hands on experience with CRM software and MS Office (particularly MS Excel)
• Familiarity with salesteam terminology and technique
• Excellent communication skills with a customer service attitude
• Strong analytical and organization skills

• High School/GED or better in General Studies
• Associates or better in General Studies

• Interpersonal-interacts effectively w/ others
• Regularly sit and lift up to 15 lbs
• Occasional stand, walk, reach, push, pull
• Occasional kneel, crawl & lift up to 25 lbs

• Listening
• Organizational
• Teamwork

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well