Account Supervisor

#LI-CN1 #mid-senior

The Account Supervisor will work as part of our dedicated team with one of the largest CPG clients in the world. You will play a pivotal part in the running of this account and help ensure the smooth management of projects through our design studio, working closely with our core teams.

This is an essential role within our agency that will ensure the smooth creation and delivery of great work. This role requires someone who pays great attention to detail and can take clients briefs and can ask the right questions to ensure the success of projects. You should be used to handling heavy client interaction and a large volume of projects at once. This role will be also be responsible for managing hours, billing, resourcing, timelines and schedules.

If you have experience working on a CPG brand or beauty brands and have experience managing creative projects, briefing out creative teams, and bringing 360 scale projects to fruition, then this could be the job for you.

Our ideal candidate enjoys working in a fast-paced environment as part of a team, asking questions to uncover client insights, and leading said insights into development. You can bring solutions-oriented ideas to the forefront of the marketing plan while drumming up execution ideas, facilitate integrated planning both in Oliver agency and as part of the brand team, and assist campaign level strategy to push industry boundaries and elevate brands.

Overall

• Works closely with Sr. Account Supervisor and project managers ensuring work is on brief and on track for delivery
• Builds client relationships with mid-level clients, mainly Associate Brand Managers, Brand Managers
• Keeps up to date with industry news, plus best practices on social platforms (Facebook, Instagram, Twitter, Snapchat)
• Stays informed and up to date on industry innovations that the clients can learn from and share with the team, as well as leading to potential business opportunities
• Owner of status meetings and IAT brand calls

Finance

• Supports Sr. Account Supervisor in identifying revenue growth opportunities in order to support client objectives and grow business
• Ability to think across projects and brands with holistic POV
• Ensures projects are delivered in scope for assigned brands
• Comfortable with scope-based projects, and discussing/backing into budgets with client

Creative Development Process

• Working with internal team and project manager throughout creative process from creative brief through to release, on larger campaigns
• Ability to take in client feedback, assess the best way to move forward, not afraid to make key decisions and recommendations. Able to communicate feedback and steps clearly and succinctly, both internally and externally
• Supportive of creative team and taking risks to bring unique opportunities to brands

Production

• Work closely with production, creative team and project managers on larger campaign shoots
• Partner with the client throughout process, guiding and educating where necessary
• Ability to understand budgets, what's realistic and when to be scrappy, in order to bring efficient solutions to brand

• You should have 4+ years of experience working at an advertising agency, marketing firm, or client side with a beauty brand in a client-facing role
• 4+ years of experience working in a client facing capacity, from handling client queries, to taking full and conclusive briefs.
• 4+ years of experience managing multichannel campaign projects through the creative process ensuring they are on strategy, on time, and on budget
• Thrives in a self-directed environment, while recognizing when team collaboration is necessary
• Experience as a direct liaison between the brand marketers and the creative team
• The ability to work in a collaborative manner with all agency departments and the client
• Ability to communicate feedback clearly and succinctly, both internally and externally
• You should be ambitious and have a desire to progress quickly
• Excellent interpersonal skills and positive attitude

OLIVER believes that agencies work better inside a brand's organization – delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.

Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran. They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you're most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best – we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.

Our Values and how to live them

• Ambition. You look for opportunities to deliver greater value to those around you
• Imagination. You identify a range of solutions to problems
• Inspiration. You lead by example and encourage others to do the same
• Learning. You have excellent listening skills that helps you to learn from our clients and those around you.
• Results. You accept responsibility for your actions

As an employer we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

If you need us to make any adjustments to make your application process easier please let us know by emailing talentteam-na@oliver.agency