Account Service Support Representative - Administrative

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

We currently have a Full-time (40 hours) Account Service Support Representative position: 8:30-5:10p M,T,W,F - Thursday 8a-4:40p No Saturday hours.

Under general supervision, projects a professional company image through mail correspondence and website email responses. Provides administrative support to Call Center staff. Works with the Sales & Service Quality Control Specialist to maintain and update the departments procedure manual. Works closely with Call Center staff to assist in enhancing the members experience and meeting service expectations. Must demonstrate excellent verbal and written communication skills.

QUALIFICATIONS:

• Minimum H.S. diploma, 18 months administrative experience preferred and 1-yr customer service experience required
• Exceptional customer service and interpersonal phone etiquette skills
• Strong computer application skills
• Strong oral/written communication skills
• Must be results oriented
• Motivated to be a consistent performer
• Attendance and punctuality are a must

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer