Account Research Specialist (Home Office)

Company Overview: LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.Additional Details: Formal Education: High School Diploma or equivalent Experience: 1 year License, Registration, and / or Certification Requirement: NoExperience Requirements

• Medical billing/collections experience required.

Experience Desired

• Home Health billing/collections experience desired.

• Accounting function knowledge desired.

Skill Requirements

• Excellent oral and written communication skills.

• Excellent organizational and analytical skills.

Skill Desired

• Basic PC skills including PC based applications (MS Word, Excel).

• Mathematical aptitude.

Qualifications:

• Reviews credit balance aging on a daily basis to identify refunds and posting/adjustment errors.
  
• Researches each account individually to obtain all supporting documentation to support the refund or posting/adjustment errors on a daily basis.
  
• Completes all refund requests including G/L coding and supporting documentation to be submitted for approval by the Director of Revenue Cycle Management on a daily basis.
  
• Submits approved refund requests to accounts payable weekly for check processing; a copy of the refund requests is retained in Revenue Cycle Management for follow-up.
  
• Reconciles the copy of the refund request to the physical check when received from Accounts Payable; mails check with supporting documentation; and submits copies of such to Posting Team for entry into the application on a regular basis.
  
• Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner, on regular basis.
  
• Problem solves independently before referring issues to a Supervisor/Manager for resolution on a regular basis.
  
• Performs similar, comparable, or related duties as may be required or assigned.