Account Manager

At MediSpend, we are on a mission to transform and simplify how the life science industry complies with global healthcare industry regulations and manages risk. MediSpend is a global technology company providing best-in-class solutions that empower life sciences companies to grow their business compliantly through top-rated software and client services. MediSpend thrives off the success of our customers, and we're looking for a strategic, growth-focused, and results-driven Account Manager to engage, retain and enable MediSpend's customers. The Account Manager's focus is to ensure MediSpend is the client's preferred partner of choice and will operate as the best advocate for accomplishing their goals with MediSpend's Global Compliance Suite of solutions.

As an Account Manager, you will serve as the overall client owner and are a key business development professional responsible for cultivating, managing, and expanding business within existing client accounts by selling new lines of business (cross-sells), expanding existing contracts (upsells) and meeting renewal objectives. You will do this by becoming viewed as a trusted partner and advisor for each of your assigned clients by strengthening and building new relationships, educating them on new product offerings and product enhancements, conducting quarterly business review sessions and maintaining subject-matter proficiency of all MediSpend offerings and associated value propositions.

A day in the life:

• Manage and own the business relationship with assigned client accounts by maintaining a high level of client engagements while being viewed as a trusted advisor.
• Expand new business within assigned client accounts by identifying new and closing new business within each account while leading account strategy, planning and overall client satisfaction.
• Be a subject matter expert in MediSpend's product offerings and accurately represent these capabilities within and across customer stakeholder organizations, ranging from executives to end users.
• Build meaningful and strong relationships with MediSpend's clients that result in long term and enterprise-wide partnerships.
• Conduct quarterly business review sessions with key stakeholders.
• Be accountable for sales/revenue growth for named accounts across all life science segments (pharmaceutical, biotech, medical device).
• Collaborate with MediSpend product lines, compliance advisory CoE and the executive team to drive customer value while advancing opportunities and closing new business.
• Be an active voice of the client within the MediSpend organization to help drive enhancements of existing MediSpend products and the development of new solutions.
• Lead proposal development, negotiation, commercial terms and contracting of all new sales opportunities and renewal activity.
• Regularly monitor industry trends, market dynamics and incorporate into existing account strategy and plans in order to become viewed as a trusted partner and advisor for each key client engagement.
• Accurately plan and forecast CARR (contracted annual recurring revenue) for each client to achieve quarterly and annual targets.
• Utilize CRM to manage client engagements.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

What you bring to the table:

• 3-5+ years of direct sales, client and/or account management.
• Bachelor's degree in Business, Marketing, Information Systems, or related field preferred and/or equivalent work experience.
• Client/account management experience of at least 30+ clients at a time required.
• Strong analytical skill set and ability to effectively use data for strategy
• Experience in B2B, end user sales; Life sciences (Pharmaceutical, Biotech, Medical Device) preferred.
• High degree of initiative, mature judgment, and self-motivation.
• Previous experience with a SaaS solutions company and/or an enterprise software company highly desired.
• Prior experience with a CRM system required.
• Must be proficient in full Microsoft Office suite.
• Excellent communication and interpersonal skills are needed to build strong and effective relationships globally with customer stakeholders including executives, functional business owners and subject matter experts.
• Highly data driven with a commitment to process. Excited about driving and tracking a consistent engagement process with all clients in your portfolio.
• Drive to go above and beyond to build empathy and trusting relationships.
• Self-starter who thrives in ambiguity, is flexible regarding changes in direction, is forever curious but can zoom out to connect the dots to inform new opportunities in a variety of business, technology, and functional areas.

What we provide:

Permanent remote position flexibility, growth story, early-stage company feel, life science domain, client success and data! As a fully remote team with options to meet team members at shared office spaces, we're looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, WebEx, and Teams to communicate as needed.

• Merit-based compensation – Competitive base salary plus quarterly bonus
• Work from anywhere – Roles are open to candidates located anywhere in the U.S. (United States)
• Unlimited PTO (Paid Time Off), including paid holidays and sick leave
• 401k+ match
• Comprehensive health, dental and vision insurance.
• Paid parental leave
• Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development, internet, and cellphone stipends.

Notice for Colorado applicants as required by sb19-085 (8-5-20).: Minimum annual salary of $150,000+Commission+Benefits+bonus

MediSpend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.