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Account Manager Job In G4S At Philadelphia, PA

Account Manager

  • Full-Time
  • Philadelphia, PA
  • G4S
  • Posted 3 years ago – Accepting applications
Job Description
Job Introduction

Hiring Now!

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Account Manager. As a Account Manager, you will be accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with Purchaser and its employees: develop and retain staff; coordinate needed support services, and solve problems to effectively run the account. Meet or exceed financial & operational goals. Provide quality customer service. Oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

Major Medical, Dental and Vision

Paid vacation

401K

Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

Critical Illness

Accident Insurance

Whole Life Insurance

Individual Short-Term Disability

Pre-Paid Legal Services

Identity Theft Services

Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

RxCut Pharmacy Discount Program

Doctor on Demand

Qualsight LASIK Savings

Perks at Work: G4S Employee Discount Program

Alliant Credit Union

Purchasing Power

Active & Fit: G4S Fitness Center Membership

FinFit: Financial Wellness Program

DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Main Responsibilities

Specific Duties and Essential Functions

Supervise the day to day security operations of an assigned Purchaser site

Manage a team of security officers and site/shift supervisors. Includes hiring/selection, scheduling, payroll, training, coaching, development and support

Ensure the Purchaser site is provided with high quality security services to protect people and property

Build, improve, and maintain effective relationships with both Purchaser and its employees

Coordinate necessary support services to effectively manage Purchaser site to meet or exceed financial and operational goals and provide quality customer service

Ensure all required reporting and contract compliance requirements are met

Assure regular communication of issues or program with Purchaser

Handle any escalated security issues or emergency situations appropriately

Other management responsibilities as determined by Purchaser or District Manager

Communicate staffing needs via Requisition Form. Assist recruiters in identifying, interviewing and hiring quality candidates

Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site

Meet all contractual scheduled hours with a minimum of unbilled overtime

Coordinate and/or conduct site-specific OJT, Purchaser-specific training, and annual refresher training for security personnel, as well as meet Seller’s corporate training standards

Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff

Manage uniforms, equipment, supplies, and vehicles utilized at the account(s). Maintaining appropriate inventories, and maintenance checklists

Take a proactive role in communicating with the Purchaser and meeting his needs. Meet with regularly, listen to issues, and provide security / technical expertise and solutions. Ensure complete customer satisfaction

Capably utilize tools for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management

Enforce Seller’s policies as outlined in the handbooks, executive memos, and on the portal

The Ideal Candidate

Education, Licenses and Certifications Required

Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

A minimum of three years of progressive management experience in the financial and team leadership aspects of a large, semi-independent business enterprise

Prior contract security-related project/key account management experience in a multi-location environment with demonstrated ability to deliver efficiencies

Prior experience managing the customer relations and contract compliance with a large national or regional customer base

Work history to include demonstrated ability to organize and manage the process required to maintain compliance for licensing and training functions

Skills Required

Proficient computer skills including Microsoft Office

Effective oral and written communication skills

Active listening skills

Ability to assess and evaluate situations effectively

Ability to identify critical issues quickly and accurately

Attention to detail

Other

Must be at least 18 years old or the minimum age required by the state, if higher

Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

Subject to a drug screen to the extent permitted by law

Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no exposure to extreme temperatures is expected

Major activity: Working on PC while sitting; telephone use

Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.

About The Company

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices
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