Account Manager
- Full-Time
- Philadelphia, PA
- G4S
- Posted 3 years ago – Accepting applications
Job Description
Job Introduction
Hiring Now!
PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!
The world's leading private security organization, G4S, has an immediate job opportunity for a Account Manager. As a Account Manager, you will be accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with Purchaser and its employees: develop and retain staff; coordinate needed support services, and solve problems to effectively run the account. Meet or exceed financial & operational goals. Provide quality customer service. Oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
As a full time employee of G4S, you will be entitled to the following benefits:
Major Medical, Dental and Vision
Paid vacation
401K
Opportunities for additional training to aid in your professional development
As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.
Further, as a current employee you will be eligible to participate in large group rates for the following benefits:
Critical Illness
Accident Insurance
Whole Life Insurance
Individual Short-Term Disability
Pre-Paid Legal Services
Identity Theft Services
Pet Insurance
In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!
RxCut Pharmacy Discount Program
Doctor on Demand
Qualsight LASIK Savings
Perks at Work: G4S Employee Discount Program
Alliant Credit Union
Purchasing Power
Active & Fit: G4S Fitness Center Membership
FinFit: Financial Wellness Program
DailyPay: Access your pay when you need it
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Main Responsibilities
Specific Duties and Essential Functions
Supervise the day to day security operations of an assigned Purchaser site
Manage a team of security officers and site/shift supervisors. Includes hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the Purchaser site is provided with high quality security services to protect people and property
Build, improve, and maintain effective relationships with both Purchaser and its employees
Coordinate necessary support services to effectively manage Purchaser site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Purchaser
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by Purchaser or District Manager
Communicate staffing needs via Requisition Form. Assist recruiters in identifying, interviewing and hiring quality candidates
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, Purchaser-specific training, and annual refresher training for security personnel, as well as meet Seller’s corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies, and vehicles utilized at the account(s). Maintaining appropriate inventories, and maintenance checklists
Take a proactive role in communicating with the Purchaser and meeting his needs. Meet with regularly, listen to issues, and provide security / technical expertise and solutions. Ensure complete customer satisfaction
Capably utilize tools for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management
Enforce Seller’s policies as outlined in the handbooks, executive memos, and on the portal
The Ideal Candidate
Education, Licenses and Certifications Required
Must possess a high school diploma or equivalent
Type and Length of Specific Experience Required
A minimum of three years of progressive management experience in the financial and team leadership aspects of a large, semi-independent business enterprise
Prior contract security-related project/key account management experience in a multi-location environment with demonstrated ability to deliver efficiencies
Prior experience managing the customer relations and contract compliance with a large national or regional customer base
Work history to include demonstrated ability to organize and manage the process required to maintain compliance for licensing and training functions
Skills Required
Proficient computer skills including Microsoft Office
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Other
Must be at least 18 years old or the minimum age required by the state, if higher
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Subject to a drug screen to the extent permitted by law
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Physical Requirements and Environment
Environment: Office; minimal to no exposure to extreme temperatures is expected
Major activity: Working on PC while sitting; telephone use
Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.
About The Company
EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace
G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.
If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.
To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices
Apply to this Job
Hiring Now!
PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!
The world's leading private security organization, G4S, has an immediate job opportunity for a Account Manager. As a Account Manager, you will be accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with Purchaser and its employees: develop and retain staff; coordinate needed support services, and solve problems to effectively run the account. Meet or exceed financial & operational goals. Provide quality customer service. Oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
As a full time employee of G4S, you will be entitled to the following benefits:
Major Medical, Dental and Vision
Paid vacation
401K
Opportunities for additional training to aid in your professional development
As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.
Further, as a current employee you will be eligible to participate in large group rates for the following benefits:
Critical Illness
Accident Insurance
Whole Life Insurance
Individual Short-Term Disability
Pre-Paid Legal Services
Identity Theft Services
Pet Insurance
In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!
RxCut Pharmacy Discount Program
Doctor on Demand
Qualsight LASIK Savings
Perks at Work: G4S Employee Discount Program
Alliant Credit Union
Purchasing Power
Active & Fit: G4S Fitness Center Membership
FinFit: Financial Wellness Program
DailyPay: Access your pay when you need it
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Main Responsibilities
Specific Duties and Essential Functions
Supervise the day to day security operations of an assigned Purchaser site
Manage a team of security officers and site/shift supervisors. Includes hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the Purchaser site is provided with high quality security services to protect people and property
Build, improve, and maintain effective relationships with both Purchaser and its employees
Coordinate necessary support services to effectively manage Purchaser site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Purchaser
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by Purchaser or District Manager
Communicate staffing needs via Requisition Form. Assist recruiters in identifying, interviewing and hiring quality candidates
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, Purchaser-specific training, and annual refresher training for security personnel, as well as meet Seller’s corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies, and vehicles utilized at the account(s). Maintaining appropriate inventories, and maintenance checklists
Take a proactive role in communicating with the Purchaser and meeting his needs. Meet with regularly, listen to issues, and provide security / technical expertise and solutions. Ensure complete customer satisfaction
Capably utilize tools for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management
Enforce Seller’s policies as outlined in the handbooks, executive memos, and on the portal
The Ideal Candidate
Education, Licenses and Certifications Required
Must possess a high school diploma or equivalent
Type and Length of Specific Experience Required
A minimum of three years of progressive management experience in the financial and team leadership aspects of a large, semi-independent business enterprise
Prior contract security-related project/key account management experience in a multi-location environment with demonstrated ability to deliver efficiencies
Prior experience managing the customer relations and contract compliance with a large national or regional customer base
Work history to include demonstrated ability to organize and manage the process required to maintain compliance for licensing and training functions
Skills Required
Proficient computer skills including Microsoft Office
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Other
Must be at least 18 years old or the minimum age required by the state, if higher
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Subject to a drug screen to the extent permitted by law
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Physical Requirements and Environment
Environment: Office; minimal to no exposure to extreme temperatures is expected
Major activity: Working on PC while sitting; telephone use
Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.
About The Company
EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace
G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.
If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.
To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices