Account Manager

Essential Functions:

• Represent Pinkerton's core values of integrity, vigilance, and excellence.

• Serve as the point of contact for assigned clients and on-going relationship management.

• Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton's Service Delivery Standards;
  • Assist Director with on-going client service calls.
  • Address client questions and/or concerns quickly and effectively.
  • Communicate employee performance concerns and/or project status updates to the Director.

• Oversee and coordinate scheduling of the security consultants, part-time and full-time employees, and contractors.

• Perform various investigative and protective details, as requested by the client.

• Assist with general administrative and operational functions.

• All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree preferred with at least five years of security operations and/or business management experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Competencies:

• Security operations and/or business management experience.
• Able to carry out responsibilities with little or no supervision.
• Solid project management skills.
• Able to multi-task and organize workload for effective implementation.
• Strong client orientation and results driven.
• Able to interact effectively at all levels and across diverse cultures.
• Serve as an effective team leader.
• Able to adapt as the external environment and organization evolves.
• Effective written and verbal communication skills.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Ability to handle multiple tasks concurrently.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
• Close and distance vision and ability to adjust focus.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.