Account Manager

Vantage is a creative branding and marketing firm dedicated to tailoring local new customer acquisition campaigns for nationally recognized companies around the country.

We are looking to hire an Account Manager. The ideal candidate should possess strong account management skills and be a proven team leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment, and lead or participate actively in contributing to continuous improvement initiatives.

Salary range: $35000 - $50000 per year.

Responsibilities:

• Assist and take responsibility for quality control of the team’s work and provide constructive feedback on the tone and creative direction of the work.
• Coordinate sales and share key information between the client, sales team, design team, and general contractors.
• Assist with post-sales processes.
• Grow the existing portfolio and help merchants optimize their payment processing activities.
• Maintain quick response times between clients and all internal teams.
• Collaborate with cross-functional teams across business and product.
• Display a strong understanding of each client’s business model in order to effectively promote and up-sell solutions.
• Collaborate with the sales, procurement, and construction teams to improve workflows.
• Communicate client insights across all relevant departments to optimize customer experience and add value across our portfolio.
• Provide accounts with superior and professional service, support, and follow-up on operational issues as they arise.

• BA/BS degree in Business Administration, Sales or relevant field preferred.
• Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is an asset. Excellent MS Office (particularly MS Excel) abilities.
• Experience delivering client-focused solutions to customer needs is a plus.
• Ability to juggle multiple account management projects at a time, while maintaining close attention to detail.
• Strong verbal and written communication skills, along with listening, negotiation and presentation abilities.

• This is not a remote job