Account Manager I

Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
Inside InComm from InComm on Vimeo.About This Opportunity:

We’re searching for a Channel Partner Account Manager I to join our growing InComm team. In this role you will be driving opportunity and engagement around our prepaid products and digital solutions as well as be the subject matter expert in optimization for our brand partners, which include the most popular brands in the world. You will be an expert at looking at how product moves within retail environments including revenue maximization, inventory positioning, inventory forecasting, and program development and implementation. You will build and grow relationships with our existing retail partners as well as establish a trusting relationship with key internal teams and decision-makers. You will be successful in this role if you possess the ability to work and problem solve in the unknown.

Above and beyond the raw skills, we’re looking for people with a few key traits:

• Resourceful Problem Solver – We are innovators at solving problems every day we walk through the door. It’s exciting. It’s challenging. And at the end of the day it’s extremely rewarding to be able to make an impact.
• Loves a bit of chaos – Let’s be honest… As the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products and growing exponentially, we move fast. With this growth you have the ability to be creative, implement solutions, and take the initiative to be a part of the solution on a larger scale.
• A high EQ – Being nice really does matter! We’re a fintech company and created an industry that actually helps people in the payment space and are looking for others who want to do the same.
• Collaboration – We value teamwork and a collaborative spirit. Our Account Management department (or family as we fondly refer to our group) are high performing individuals working as a team to achieve a common goal.

Responsibilities:

This position’s key focus will be to maintain, retain, and grow an owned book of business and assist Manager with any assigned job responsibilities including operational tasks, and the overall business priorities in a fast paced and evolving environment.

• Develop and manage a portfolio of clients to help implement a gift card strategy to reach more customers and drive more revenue.
• Launch new clients, develop account relationships and manage product launches.
• Grow account revenue through product expansion and promotional marketing opportunities and maintain a consistent client revenue stream and/or support an account manager by completing assigned operational tasks as needed.
• Operational tasks include data management, logistics management, and reporting and analytics functions.
• Analyze sales reports to identify trends, forecast and manage inventory, and conduct strategic business reviews.
• Gather information from key internal partners such as Marketing, Customer Account Management, Sales and Operations. Maintain frequent contact and follow-ups with Partner to make sure all needs are being met.
• Manage initial and ongoing account launches.
• Maximize opportunities to expand distribution of retail and B2B physical and digital gift card products and recommend additional account product offering.

Qualifications:

• Excellent relationship management skills
• Proven ability to grow account revenue thru activities such as product expansion, promotional opportunities or program implementations
• Ability to have close attention to detail in terms of reporting and accounting for clients.
• Experience analyzing sales reports and identifying trends
• Proven ability to create and implement strategic plans
• Excellent presentation and negotiation skills
• Ability to organize and prioritize workload throughout multiple accounts and meet deadlines
• Must be driven to identify and exceed customer needs and expectations
• Ability to listen attentively, respond effectively and resolve account issues in a timely manner
• Ability to act as the lead point of contact for any and all matters specific to your accounts, including operational tasks
• Proven ability to work independently as well as in a team environment
• Detail oriented and outstanding organizational skills
• Ability to forecast, monitor, and manage inventory
• Ability to communicate and work effectively across various internal organizations in support of account initiatives
• Comfortable learning new technology/product lines in a highly innovative environment
• Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint
• 10% Travel Requirement
• Must be able to apply a significant understanding of InComm systems and policies
• 1-3 years of relevant experience preferred

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier II