Account Manager And Solutions Consultant

Do you love technology, and get excited by the impact it can make on a business? When chatting with existing or potential clients, do you deeply listen to their stated and unstated needs, and get great satisfaction out of serving as a trusted advisor and offering them effective technical solutions? Do you enjoy working collaboratively as a team to get those solutions implemented?

If so, and you’d like to make a long-term home in a company that really cares about both employees and customers, you may be a great fit in our organization as an Account Manager & Solutions Consultant. In this role, you would facilitate the exceptional delivery of services to our customers. Reporting to and working alongside the Director of Account Management, the person in this position ensures execution from the initial sales cycle and customer onboarding, to the ongoing management of the overall account relationship.

We are a fast-growing IT services firm that provides comprehensive solutions to businesses with 10 – 200 users. We do this by listening to our clients, helping them to define their IT needs, then designing and implementing solutions to meet their objectives. For the majority of our customers, we are their IT department and handle everything from ordering PCs to building and maintaining computer networks and provisioning sophisticated cloud services.

What you can expect from us:

• Opportunity to be an integral part of an organization on the cutting edge of technical innovation, that is known for extraordinary results
• A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies
• Mentorship, ongoing feedback, and a commitment to professional development with resources to learn, improve, and grow
• Ability to work with a team of caring professionals who truly value teamwork
• Competitive pay between $75,000 and $95,000 with comprehensive benefits that include paid time off, medical, dental, life, disability and 401K with generous matching

What we’ll expect from you:

• The proficiency to collaborate with a very strong technical team, while simultaneously being able to communicate highly technical information to a non-technical audience
  
• Solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally
• Excellent listening, written and verbal communication skills
• Consistent demonstration of Go West core values
• Participation and engagement with EOS principles; including weekly meetings to discuss issues, review key performance indicators and drive progress on quarterly objectives (https://www.eosworldwide.com/)
• Deeply caring about offering and delivering the best possible services and giving 100% effort with a sense of urgency
• Project a professional image and strong business acumen during customer interactions
• Detail-focused personality with a penchant for organization and process, with very strong follow up skills
• Ability to prioritize and systematically address the needs of Go West’s prospective and existing customers, and ensure their needs are fully addressed
• An understanding of the pace and demands associated with IT consulting
• Ability to learn quickly, with a love of taking on new challenges

What you will be doing:

• Field incoming referrals and inquiries from prospective customers
• Conduct introductory and in-depth discovery meetings with prospective customers, research and collaborate with technical team to recommend/present solutions
• Solicit commitments, execute service agreements, and manage customer onboarding process
• Attend meetings with existing customers to understand their needs, research and collaborate with technical team to recommend/present solutions in an inside sales capacity
• Coordinate handoff of customer requests and approved projects to the technical team, assist with project management and the ultimate delivery of services
• Manage customer relationships on an ongoing basis through regular customer touch points, business reviews, and by acting as the customer advocate
• Assist with organizational initiatives to increase the number of managed endpoints, develop new service offerings, and improve process/service
• Other duties as assigned by the Director of Account Management

• 2 or 4-year degree or equivalent experience in IT
• Authorization to work in the US
  

Go West IT is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.