Account Director / Client Engagement Lead

We are:
Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to l earn more about what makes us the Experience Agency.

The Senior Account Director serves as the overall day client lead reporting into the Group Account Director’s accountability for client program revenue. This position maintains client retention and growth; upholds standards of excellence for all marketing communication products and services. The Senior Account Director nurtures strong client partnerships built on strategic insights, quality, customer service and trust – with the ultimate goal of becoming a trusted advisor to the client. This position interfaces with clients, senior management, and leads the cross functional internal teams and partner agencies to ensure that products and services meet or exceed client expectations. The Senior Account Director oversees internal and external resources, providing clients with seamless service and high-performance products.

The Senior Account Director will be responsible for managing a team of account representatives and will help in the on-the-job career development of her/his people and leading a cross-functional team on specific projects

YOUR ROLE: Account Director

While there will never be a typical day at Accenture Interactive, we’ve highlighted a few of your exciting responsibilities.

• Expands existing programs and/or generates new programs by leveraging client relationships, client feedback, program measurement, new products/services or unmet needs

• Initiates and manages processes related to pricing, invoicing and budgets; obtains Group Account Director’s approval. Supports the Group Account Director in developing new or renewal contracts

• Directs the development of the creative brief by strategically aligning with client on program objectives. Manages internal and external processes, assesses resources and confers with Group Account Director to ensure creative output is to the highest quality

• Interfaces with clients, senior management, cross functional internal teams to ensure projects are on target with objectives, budget and schedule. Intercedes between client and team for issues related to changes in project scope, budget or strategic creative direction

• Works with Client Account Teams and Interactive Account Lead where appropriate to ensure project aligns to greater account objectives and supports targets set for the year

• Able to lead key business development initiatives for the account, but also across the broader account portfolio for Accenture Interactive

YOUR EXPERIENCE: Basic Qualifications

• Minimum 6 years’ experience in account management, account planning, advertising, communications or marketing

• Minimum 5 years of digital marketing agency or client-side experience managing complex relationships and delivering multi-channel experiences

• Minimum 3 years working in a matrix team environment delivering campaigns that could include CRM, communications, content marketing, cross-channel marketing programs including web development, mobile products, social.

• Bachelor's degree or equivalent (minimum 12 years) work experience

SET YOURSELF APART: Preferred Skills

• Digital marketing agency or client-side experience managing complex relationships

• Solid understanding of creative and production processes across channels

• CRM expertise and proficient understanding of how to integrate CRM into emerging channels

• Strong ability to understand insights and turn them into strategic plans

• Ability to independently manage multiple projects simultaneously

• Ability to inspire and lead teams by setting forth a vision for the account

• Ability to negotiate SOWs on behalf of the Agency and manage scope with Client

• Must possess ability to translate vision into tactical steps within a project

• Experience or category knowledge for assigned client preferred

Travel
For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $90,900 -$188,599 and information on benefits offered is here.

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