Account Coordinator

Job Title: Account Coordinator

Status: Full Time – Hourly (Non-exempt)

Compensation Range: $19-$25 hourly

Job Description:

Great Midwest Tube, a locally owned and operated company right here in Cincinnati is looking to hire Account Coordinators who are excited to play a larger role in retaining and delighting their customers. Account Coordinators should be committed to customer satisfaction as these professionals will communicate directly with existing clients across different platforms to find out about their needs, make follow up calls to see if those needs have changed, develop comprehensive product knowledge, match clients with the right products, oversee the purchasing and fulfillment processes, and more!

To be a successful Account Coordinator, you should be proactive, positive, and passionate about what we sell and how we create incredible value for our clients. Top applicants will be skilled verbal and written communicators with excellent presentation, customer service, time management, and computer skills.

Responsibilities:

• Create Sales Orders in QuickBooks from multiple sources (phone calls, emails, faxes, automated ordered received via Catapult POS system)
• Communicate with production team regarding product needs based on orders and trends
• Convert Sales Orders to Pick List and communicate with warehouse associates
• Generate invoices from Pick Lists and Sales Orders.
• Process payments from customers and for vendors
• Schedule shipping using 3PL partners
• Generate Credits/ Returns
• Communicate with Customers
• Suggestive selling
• Generate weekly reports
• Answer phones
• All other task as assigned.

Requirements:

• At least 2 years’ experience in Customer Service, Account Management, or related field
• Familiar with office equipment and procedures
• Prior experience with 3PL
• Excellent knowledge of MS Office (Word, Outlook, Excel)
• Excellent communication skills
• Exceptional organizational and multitasking abilities
• Working knowledge of QuickBooks preferred

Benefits

• Company sponsored Medical, Prescription, Vision, Dental, Disability, and Life Insurance
• 401(k) with Safe-Harbor Match
• Paid Holiday, Personal, and Vacation time
• Weekly pay
• Monthly Profit Sharing

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• West Chester, OH 45069: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 2 years (Preferred)

Work Location: One location