Account Coordinator

Customer Account Coordinator
PhytogenX, Inc. is a state-of-the-art skin care and make-up contract manufacturing company with vision, expertise and flexibility. Our Customer Service team is looking for someone to help our customers manage projects from beginning to end.

Job Responsibilities/Duties:

As part of the Customer Support team, the Customer Service Coordinator will ensure that the customer's projects are executed flawlessly throughout the process cycle. From receiving the purchase order until the order is shipped to them. Clear and concise communication with the customers is key to success. Capturing the details needed by the customer should be clearly communicated to the operations team to assure the expectations are meet.

Ensures that the customer's purchase orders are processed through the company’s pre-set procedures and managed throughout the process until they are shipped out.

Key roles of a Customer Service Coordinator are;

• Ensures the purchase orders are transitioned from sales to Customer support.
• Communicate with the customers to finalize BOM’s and enter them into the MRP system including part numbers for new items.
• Ensures purchase orders are entered into the MRP system with accuracy and all detail needed.
• Analyze supply/Demand to generate material requirements and enter purchase orders with timeframes to share with the customers.
• Manage communication with the customers to firm up deliveries of material.
• Prepare weekly status reports for customers on Order status and get feedback on deliveries.
• Communicate with the Scheduling team to project order run date.
• Constantly maintain integrity of the data in the MRP system including dates of component deliveries and orders due dates.
• Follow up and communicate orders schedules with the customers.
• Follow up on Finished product approvals and coordinate final release
• Work with the shipping/receiving department on components delivery and finished goods shipments.
• Provide required documentation to the customers on order shipment confirmation or any related documents.
• Close orders in the MRP system once completed.

Requirements to Perform Job Responsibilities/Duties:

· Excellent communication skills.

· Excellent interpersonal skills.

· Attention to detail.

· Process driven.

· Knowledge of MRP systems, and Microsoft Office.

· Basic math skills including adding, subtraction, multiplication, and division.

· Time management skills, and multitasking ability.

· Prior experience in Customer Service.

· Ability to work in a computer station for most of the day.

· Knowledge of Supply/Demand.

· Reliable, dependable, excellent attendance and willing to work hours required.

Qualifications.

Education and /or Experience.

Bachelor’s degree is preferable but not required

Language Skills

Must be able to read, write, communicate and understand English. Ability to read and interpret documents such as bill of materials, specification sheets, packaging instructions and customer documents.

Must be kind and courteous to assure the best customer service is provided.

Mathematical Skills.

Must be able to pass a basic math test if requested.

Reasoning Ability.

Ability to apply quality and practical business sense to resolve operational issues and offer suggestions on how to overcome them.

Computer skills.

To perform this job successfully an individual should have knowledge of Microsoft Office and MRP systems to be able to perform all activities required for the execution of the job.
Related keywords: account manager, coordinator, account coordinator
Related keywords: account manager, coordinator, account coordinator

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Manufacturing: 3 years (Preferred)
• Customer Support: 3 years (Preferred)
• MRP: 3 years (Preferred)

Work Location:

• One location

Company's website:

• www.phytogenx.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place