Access Supervisor, Patient Communication Center - Agoura Hills

The Patient Communication Center (PCC) Access Supervisor oversees and coordinates the day-to-day operations of the Patient Communication Representatives and services. Supervises all inbound and outbound calls with consumers, patients, physicians, and others to ensure quality, productivity, and service expectations are met. Cultivates and maintains strong working relationships with internal and external customers (i.e. employees, physicians, clinical site managers, directors, etc.)

Required:

• Strong working knowledge of EPIC
• Must be proficient with Excel, have the ability to organize/analyze, import/export data in a structured manner (db administration, pivot tables, SQL queries, etc.)
• Working knowledge of Windows based programs (Word, PowerPoint, Access, etc.)
• Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams
• Strong quantitative and analytical skills
• Presentation/Communication Skills
• Proven experience in process improvement, change management and overall operational excellence

Preferred:

• Supervisory experience
• Minimum of three years of Call Center operations experience
• Ability to travel to all Patient Communication Center sites
• Working knowledge of the UCLA Healthcare System (or other healthcare system) and where to go to get issues resolved, Knowledge of medical terminology, and of major medical insurance plans and authorizations

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.