ABE Instructional Assistant (Albany County Campus)

Overview:The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming. Our core values include Passion, Authenticity, and the Desire to Make a Difference.
A cover letter detailing how you meet the minimum and preferred qualifications for this position is required. You can upload a cover letter when you create an applicant profile.
Job Summary:
Core responsibilities of this position include: The Test and Exam Center Proctor position is a part-time, non-benefited position, that administers testing within the LCCC Exam Lab. This position coordinates test delivery at the ACC campus while enforcing test security and application requirements per the test and college procedures. This is a high student-contact position and a collaborative partner with LCCC faculty and staff. Customers include LCCC students, LCCC staff and faculty, other national/regional institutions’ students and faculty, national certification testing services, and national certification testers. This position administers computer and paper based academic exams, including but not limited to, quizzes and exams for students needing accommodations; distance learning quizzes and exams; and LCCC makeup exams; for LCCC and/or other national/regional institutions. This position may administer national testing certification exams as required. The Exam Lab Proctor helps prepare monthly, semester, and annual usage reports. The Proctor is responsible for creating and maintaining a professional, secure testing environment for students as well as maintaining academic testing integrity and assures that all tests are administered fairly and consistently. This position also acts as an Instructional Assistant responsible to provide instructional and clerical support services to students, faculty, the coordinator, and other personnel including assisting students with math, language, and basic computer skills. This position is scheduled for approximately 18 hours per week including days and evenings as determined by program needs. LCCC in its strategic plan has identified important Core Values and Aspirational Values, which are inherent in the cultural fabric of the College. The person fulfilling this role is expected to bear these qualities and advocate for them. http://lccc.wy.edu/StrategicPlan/index.aspx#goal1

Other tasks may be assigned based on contemporary institutional need.

Start Date: Position is open until filled. Spring/2022 semester.
Compensation: $12.12/hr. Commensurate with experience and education.
Essential Functions: Essential Functions: (to perform successfully in this position, an individual must be able to perform essential duties satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions – this position is Non-Exempt, i.e., is eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

Instructional Assistant Functions:

• Provide instructional and clerical support services to students, faculty, the coordinator, and other personnel
• Assist students with English as a second language, math, language, and basic computer skills
• Support and facilitate instructional support for students in a one on one and small group setting
• Score tests and assignments
• Campus errands
• Telephone etiquette including answering and taking accurate messages
• Organize materials in classroom areas, clean workspaces
• Model healthy attitudes, skills and behaviors

Testing Administration Functions:

• Administer computer-based and paper-based academic exams, including accommodated testing, distance learning testing, and makeup testing, for LCCC and/or other institutions
• Provide testing services in an approved, secure environment. Protect integrity and maintain accurate records of all tests administered through the Test and Exam Center
• Maintain confidentiality and security of all testing materials, test logs, and other test documents
• Follow all procedures and protocols on exam handling, monitoring, incident reporting, and exam delivery as provided by the Coordinator of Student Success
• Monitor testers with vigilance to prevent and identify any academic or testing dishonesty, cheating, or violation of testing procedures; professionally respond to such actions per applicable policies
• Enforce all test security requirements through identity verification, identity and exam protection, and Exam Center security and academic honesty procedures
• Maintain a friendly, supportive, safe, and professional testing environment for candidates; greet and assist visitors; respond to email and telephone inquiries in a timely manner
• Answer candidates’ questions, as allowed, and resolve issues during tests
• Communicate Exam Lab regulations to candidates and instructors; communicate all instances of academic dishonesty, technical issues, and student/faculty concerns to proper testing authorities, instructors, and the Coordinator of Student Success; handle instances of academic dishonesty per the Test and Exam Center procedures
• As required, enter testing scores into applicable software and/or reporting functions
• Work closely with the Office of Disability Support Services to ensure that the appropriate testing accommodation(s) for all students with identified need are fulfilled.
• Provide excellent customer service to students and visitors. Refer students who need advising, orientation, or other support services to appropriate offices
• Perform daily opening and closing procedures; including scheduling, room setup, cleaning, and assessment procedures
• Ensure the Test and Exam Center functions properly, equipment is operational, and materials are secure (testing materials, headphones, computer programs, etc. are on hand and working)
• Multi-task and maintain professionalism during high volume testing
• Other tasks may be assigned based on contemporary institutional need.

Nonessential Functions:An employee in this position may perform some of these responsibilities on an infrequent basis.

• Solicit feedback and implements suggestions from students and peers
• As required attend college, division, and program trainings/meetings
• Assist with special projects as needed

Knowledge, Skills, and Abilities:

• Advanced working knowledge and ability with personal computing applications – specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional)
• Skills and abilities to perform as an organized, self-starter, and able to handle expeditiously, accurately, and confidentially the rapid receipt of communications from all sources—written, email, voice mail, one-on-one with attention to detail; able to act on own initiative while exercising reasonable judgment
• Excellent customer service skills; ability to communicate clearly with a variety of people, in one-to-one and small group settings – either face-to-face, by telephone, or by other electronic means – ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
• Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some interpersonal pressure
• Ability to respond to common inquiries from college faculty and staff, regulatory agencies, vendors, regional business community, and others as may be necessary
• Knowledge of basic office equipment including (but not limited to) personal computer and associated peripherals, multi-line telephone, voice recorders, and other electronic devices
• Demonstrate strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Ability to independently perform complex tasks and to prioritize multiple projects; capable of being pro-active and taking initiative when appropriate
• Strong analytical and organizational skills with attention to detail in all areas of responsibility
• Ability to effectively and professionally execute the essential functions of this position with proven capabilities in establishing appropriate professional rapport, communicating with courtesy and tact, accurately determine other’s needs, collecting necessary information, and follow-through when requested
• Ability to read and interpret instructions in oral, written, or diagrammatical form (e.g., a flow chart of a process) and consider possible applications of literature and legal documents.

Physical/Mental Demands: (The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) To successfully perform the essential functions of this position, an employee must be able to:

• Maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors
• Comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required
• Adapt to a variable work schedule while performing the essential functions of this position, including occasional evenings and weekends as needed
• Interact professionally, diplomatically, and appropriately in interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions
• Frequently move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities while performing the essential duties of this position
• Engage in multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
• The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds
• Ability to effectively listen and perceive the nature of sounds and spoken words at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound

Qualifications:Minimum:

• Associate degree from a regionally accredited institution
• One year of experience working in customer service, data-entry, or a professional office setting

Preferred:

• Bachelor’s degree from a regionally accredited institution
• Two years of experience working in customer service, data-entry, or a professional office setting

LCCC DOES NOT SPONSOR H1B VISAS.
Equal Opportunity and Affirmative Action Employer
Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law. Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The college does not discriminate on the basis of sex in its educational, extracurricular, athletic or other programs or in the context of employment.
http://lccc.wy.edu/ http://www.lccc.wy.edu/about/humanresources