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740-Mgr, State & Member Job In PJM Interconnection, LLC At

740-Mgr, State & Member Training

  • Full-Time
  • Audubon, PA
  • PJM Interconnection, LLC
  • Posted 3 years ago – Accepting applications
Job Description

The Manager, State and Member Training, in support of PJM's Vision and Mission, will develop, communicate and implement effective strategies that support short, mid- and long-term growth objectives that affect the continual development of PJM's Training function. This Manager will ensure PJM's external training offerings are robust and aligned with regularly changing business rules, anticipate problems and synthesize appropriate solutions, and provide the leadership necessary to effectively implement these initiatives. The Manager will be responsible for looking towards new technologies, additional distribution outlets and media, and to continue to provide efficiencies in the PJM Training area.
Because of COVID-19 this position will be temporarily working from home until a return to campus plan is finalized.

Essential Functions:

Provides leadership to staff in the completion of assignments that support present and future needs of State and Member Training.
Develops, communicates, and implements effective strategies that support short, mid- and long-term growth objectives.
Facilitates the development of State and Member Training curricula to reflect changes in business rules, procedures, and tools to advance the knowledge of markets and operations practitioners.
Facilitates the development of state training to support states in a broad understanding of RTO/ISO functions.
Manages the preparation of departmental procedures, policies, and instructions for PJM and its members.
Provides direction to department staff to include the goals and objectives for all department personnel as it relates to the Performance Management Process and their career development goals.
Provides the resources to ensure a well-trained staff to support the key roles and responsibilities of State and Member Training. Conducts/organizes staff development training to enhance the skill set of the trainers and to reflect developing trends in training and adult learning.
Supports the activities of PJM and/or industry committees or task forces involving issues related to PJM in the area of training.
Ensures compliance with all applicable NERC personnel (PER) reliability standards
Ensures the maintenance and development of the PJM Operator Certification program
Recognized as a problem solver that proactively addresses customer needs and reliability requirements with innovative, creative, and cost-effective solutions.
Leads complex analyses toward the efficient and effective operation of the department on schedule and within budget.
Develops benchmarks and measures the ongoing effectiveness of relevant processes and systems related to the State and Member Training function.
Maintains an exceptional level of customer focus and supports a culture that fosters customer focus.
Provide oversight for the State and Member Training functions.

Characteristics & Qualifications:
Required:

  • BS degree in Engineering, Business, Computer Science or equivalent work experience
  • At least 5 years of experience
  • 2+ years of leadership experience in a managerial/supervisory role.
  • At least 8 years of experience management/leadership/consulting experience, which should include an in-depth knowledge of skills required to perform the essential duties. At a minimum, previous management/oversight experience in a training or System Operating function
  • Ability to deliver presentations and/or training using acceptable methods and techniques
  • Ability to speak and present publicly

Preferred:

  • MBA
  • 5-10 years of leadership experience in a managerial/supervisory role.
  • Ability and desire to build relationships and interact with a wide range of stakeholders and staff to maintain and enhance PJM’s customer service reputation
  • Experience with PJM operations, markets, and planning functions

Job Type: Full-time

Work Location: Multiple Locations

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